If your current card starts with 4409:

You and any joint account holders will get a new card between 7-10 business days after September 14. It will look similar to your current card. Your card number, CVV, and expiration date will change.

If you plan to use your card at an ATM, you'll need a PIN. Call 800-451-6315 to request one by mail.

If you have automatic payments set up on your current card, contact each merchant to update your payment information. This helps avoid a missed payment.

If your current card starts with 4066:

Keep using your current card until it expires. You'll get a new card at that time.

If your current card starts with 4409, expect your new card 7 to 10 business days after September 14, 2026.

Yes. Activate your card no later than Thursday, October 15. Follow the instructions included with your card.

Cards mailed in this round keep your current design. Starting November 2026, new Visa Platinum Rewards cards will have a refreshed design.

Once your new card is active, destroy your old card.

No. Your interest rate and other account terms stay the same.

Yes. After October 16, use these numbers to report a lost or stolen card, or fraud:

In the U.S.: 888-241-2510
Outside the U.S.: 909-941-1398

Save your statement copies now, online or printed. Limited card history carries over after the conversion. Starting October 19, you can view transactions from September 28 forward in Achieve Online Banking and the mobile app.

Contact each merchant with your new card number and expiration date after you receive and activate your card. This keeps recurring payments, like phone, electric, gas, insurance, or club dues, running without interruption.

No. Your due date stays the 21st of each month.

Starting October 16, eZCard will no longer work for bill pay. You can pay your statement these ways:

AutoPay: automatic payment from your Achieve checking or savings account
Pay Online: a one-time payment through Online Banking
Pay by Phone: call in your payment
Pay by Mail: mail your payment
Pay In-Branch: pay at any Achieve branch or Shared Branching location

Yes. If you have automatic payments set up, update or verify your payment information. Call Member Support at 440-324-3400 if you need help.

ScoreCard rewards is ending, and our credit card rewards program is moving to a new provider. Redeem all your points by Wednesday, September 30. Points not redeemed by then expire permanently.

If you're in the cash back program, expect a final rewards credit on your October statement, delivered in November.

No. You start earning points the first time you use your new card. You do need to register your card to monitor your points activity and redeem points.

We'll email you registration instructions before October 28. You can also call Member Support at 440-324-3400 or visit any Achieve branch for help registering starting October 28.

Anywhere your Visa credit card is accepted. Some retailers offer extra points on purchases made in their stores or online.

Yes, tokenization starts on the conversion live date (October 16). It lets you add your Achieve Visa Platinum Rewards card to digital wallets like Apple Pay®, Google Pay™, and Samsung Pay™. Tokenization replaces your card number with a digital token, adding security to mobile and online purchases.

Activate your new card before adding it to a digital wallet. Tokenization works with all major mobile wallet platforms once live.

If you receive a new card in the mail, you must activate it no later than Thursday, October 15, as part of this conversion.

View your purchases, payments, and statement history in Online Banking going forward. eZCard access ends Friday, October 16. You may also notice a new look for your statements.